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RAW Spares Reviews

270 reviews on partsgateway.co.uk

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RAW Spares

RAW spares is a small, professional, independent Volvo/ BMW service centre and parts store based in Surrey.

We specialise in the supply of used & new Volvo/ BMW spares and providing quality servicing.

We have been in business for 14 years, over which time we have grown to our present size.

Our staff a...

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RAW spares is a small, professional, independent Volvo/ BMW service centre and parts store based in Surrey.

We specialise in the supply of used & new Volvo/ BMW spares and providing quality servicing.

We have been in business for 14 years, over which time we have grown to our present size.

Our staff are knowledgeable, friendly and very professional. We pride ourselves on providing a prompt service at a fair price - our range being comparable with a main dealer, just more affordable!

Rapid, reliable nationwide delivery is available, or you may prefer to collect from our premises. We also ship parts worldwide.

We offer 90-days warranty on our used parts for your peace of mind, and accept all major credit & debit cards.

Other specialist services we provide include MOT testing, upgrades, body repairs as well as a Full Parts Fitting service.

If you wish to dispose of your Volvo or BMW, we can arrange for its removal. We also buy quality used Volvos & BMW's for breaking - please contact us for a quote.

We are always happy to provide expert advice, and look forward to being of assistance soon.

55 Union Road

Croydon

Surrey

CR0 2XW

Tel 1: 0208 684 9353

Tel 2:

RAW Spares Reviews

270 total buyer feedbacks

0 user reviews on other sites

Very helpful and good value including delivery.

Good parts and delivery. Could improve communications. Satisfied in general with car. Please accept these comments as enough feedback in this instance. thank you.

Mr 01/10/2015

Purchased: OFF SIDE DOOR MIRROR

Very pleased with purchase, excellent service

Goods as described fitted in car and working excellent value would use this seller again and would recommend

Mr 29/12/2014

Purchased: Window Regulator

good service once identified correct part

only reply with available matching colour part. Local breakers cheaper but pot-luck on colour.

Mr 15/12/2014

Purchased: driver door

very professional, courteous service

good quality parts at reasonable prices delivered promptly a pleasure to deal with

Mr 18/11/2014

Purchased: Wing

Good service!

Huge savings from other quotes received! What it's all about, pleasure to deal with the staff who were friendly and helpful. One drawback, delivery! Did not arrive on day scheduled was 1week late

Mr 13/11/2014

Purchased: space saver spare wheel

engine over two weeks late, we have fitted this unit and it is not running correctly we are taking it to bmw for timming check

Mr 12/09/2014

Purchased: Engine

Great service

Part arrived on time and worked perfect would defiantly use again.

Mr 24/06/2014

Purchased: cassette for panoramic roof

Brilliant!

The part was really cheap and you delivered to my door.

Mr 29/05/2014

Purchased: Headlight Lens

Excellent Customer Service.

They hand delivered the item to home and very polite and friendly. Excellent customer service. Haven't fitted the part yet, but hopefully all will work fine. I'd not hesitate to buy from them.

Mr 14/05/2014

Purchased: Near Side Door catch

Good price, prompt delivery. Not yet fitted.

x

Mr 02/05/2014

Purchased: windscreen wiper motor

great service

excellent service, just wish they phoned me before cutting the internal fuel tank wires to remove the fuel pump!

Mr 28/04/2014

Purchased: Fuel Tank

The package arrived and it was completely ripped apart! On inspection of the part it was also damaged when I was assured it was in like new condition, very disappointed with the service and I will be returning the part for a full refund of my money!

Mr 07/04/2014

Purchased: Rear Light

Does what it says on the tin!!!

Efficient,helpful and friendly, what more can I say.

Mr 26/03/2014

Purchased: Tailgate

Right product. Right Service. Right Price. Delivered Safely

The Contact Lewis was very helpful and understood very well the queries made about the product full marks

Mr 21/03/2014

Purchased: Near side front headlight Unit complete

DAMAGED ITEM SENT BUT ISSUE RESOLVED

DAMAGED HEADLAMP SENT INFORMED SELLER, SELLER SAID THEY HAD SENT ANOTHER BUT HAD NOT! PHONED SPOKE TO SOMEONE ELSE WHICH I HAD TO FIND THE SOLUTION TO THE ISSUE BUT SELLER DID COMPENSATE

Mr 27/01/2014

Purchased: Headlight

good, prompt service, would use again

part was as i had ordered, no problems

Mr 26/01/2014

Purchased: Fuel Tank

Very good service, item was in perfect condition.

They fond the exact part that I was looking for, as it was rare part to find and other dealers offered wrong item.

Mr 26/12/2013

Purchased: Door lock with motor actuator

Hard work to get it right

Despite several phone calls and uncertainly as to if the part was in stock and sending pictures of the headlamp the wrong headlamp was dispatched. Upon notification the correct unit was then sent

Mr 10/12/2013

Purchased: N/S headlamp unit

Wrong Part

Totally hopeless service, long delay sending part only to send incorrect part despite me sending photos of the correct one. I've been promised a call from the boss on numerous occasions re a refund but still waiting. Will never use again.

Mr 21/11/2013

Purchased: Exhaust Manifold

Dealer Response: Apologies, I agree we made a hash of things - not an excuse, but fault mainly due to my newly appointed apprentice.

Pleasant enough to deal with, initially incorrect part replaced in a couple of days

initially incorrect part received however replaced without any quibbles after a couple of chase -ups. Had I been in a hurry would have been very irate. Need to jack up efficiency and communication.

Mr 26/10/2013

Purchased: VVT Pulley

Helpful and efficient in sending goods quickly.

This is the first time I have used a site like this, looking for headlights for our car, very simple to use, my query before I purchased was answered quickly, the lights arrived very quickly in time for our local garage to do the fitting, they are fine, n

Mr 24/10/2013

Purchased: Headlight

and wrong part

Oil filter housing on engine was leaking oil upon assembly; Had specifically requested that engine included sump, but wrong sump on engine!

Mr 21/10/2013

Purchased: Engine

good service.

Once I got in touch with the right person it was straight forward, the parts came on the day promised

Mr 14/10/2013

Purchased: rear wiper motor

Good quatity part

Hard to get a good radiator secondhand, but it was good as new, Thanks

Mr 10/10/2013

Purchased: main water radiator

Professional and helpful - Recommended

Next day delivery for a front wing was on time, and well wrapped against damage.

Mr 27/09/2013

Purchased: Wing

found what I needed quickly

I thought the cause was lost as the part I needed was discontinued but it was a quick and easy service to get what I needed, second hand.

Mr 25/09/2013

Purchased: piston

Reasonable delivery considering it was over bank holiday.

The telephone responses indicate a need for some customer service training. I rang twice, and was told both times the man who deals with that is not here. There was no offer to ring me back. Once I placed the order, delivery was ok.

Mr 04/09/2013

Purchased: bmw e39 throttle assembly

Excellent

Will use again

Mr 15/08/2013

Purchased: Window Motor

All as promised

Well packaged

Mr 13/08/2013

Purchased: Space Saver Wheel

Very helpful

Mix up with the headlight type but all sorted out in a proffessional manner.

Mr 24/07/2013

Purchased: Headlight

very polite, excellent service

very helpful sent right away

Mr 19/07/2013

Purchased: abs controller part no;9162675

Excellent

Provided exactly the part required within 24 hrs for a fraction of the price quoted by the BMW Dealer

Mr 11/07/2013

Purchased: Wing Mirror

on time on price all good

nice people good coms

Mr 09/07/2013

Purchased: 5HP19 AUTO BOX

Good, friendly helpful service

The part was in good working condition but unfortunately was not suitable for this model.

Mr 26/06/2013

Purchased: boot switch opener

We got there in the end!

1st set of reflectors in the lights were not fit to pass the MOT which I stressed both by email and on the phone was the only reason for the replacement. It took a week to find another pair that were good enough, just. To their credit they did find replac

Mr 25/06/2013

Purchased: RHD and LHD HEADLIGHTS

bit slow on delivery but part fine

i would definetly use them again but wish you could order on line

Mr 23/06/2013

Purchased: siren module

Best prices, brilliant service & great communication - wonderful

Young John on the Phones could not have been more helpful, the light arrived incredibly quickly and beautifully wraped and protected. Sadly there was an undiscovered problem not RAW's fault. They have been looking for another light for me ever since and

Mr 19/06/2013

Purchased: Rear Light Lens

Exactly what I needed!

Thank you!

Mr 17/06/2013

Purchased: Steering Column

excellent

Friendly fast efficieservice

Mr 12/06/2013

Purchased: Headlight

Very bad part and customer serivice

Called once was told gonna be called back and wasnt, had to call a numerous times and part arrived not told as described. Very poor serivce!

Mr 10/06/2013

Purchased: Alloy Wheels

Very satisfied - will use service again

Asked questions to determie exact part required and dispatched accordingly. Part was well packaged and arrived quickly - Thanks

Mr 06/06/2013

Purchased: CAM Cover

very good

1987 part in working order from south England to Glasgow in three days

Mr 05/06/2013

Purchased: exterior boot handle/number plate light

very slow but good unit in the end

they replaced a bad engine they had supplied but took weeks to send it but when it arrived it was a good one

Mr 04/06/2013

Purchased: Engine (Petrol Complete)

very good service, happy to deal with them again

very quick and first class service

Mr 30/05/2013

Purchased: Fuel Tank

Very pleased with my parts!!

Extremely efficient, delivered on time and in good condition. The part was exactly as quoted in terms of price plus P&P. Will certainly recommend RAW Spares!! Thank you again

Mr 24/05/2013

Purchased: Rear Windscreen wiper motor

Good Service - Happy to use again

Obviously a busy man. Took time to send me pictures of the wheels I wanted to buy. The price was right and delivery was good.

Mr 20/05/2013

Purchased: 18inch alloy wheels

5 star

part was very good condition

Mr 16/05/2013

Purchased: os front wing

Good service after initial problem

No more to say good as can be

Mr 13/05/2013

Purchased: IGNITION BARREL HOUSING

Excellent knowledge of what was required

No quibble return procedure so I have no hesitation in using them again.....in fact I will use them again simply on the saving I made!!

Mr 28/04/2013

Purchased: Occupancy sensor

Got what I wanted, great service and quick too

GREAT SERVICE

Mr 23/04/2013

Purchased: Rear Light

Very helpful service thanks.

Item really carefully wrapped thanks. Could have been wiped it over before sending just to make it look a bit more presentable on arrival. Not that I couldn't do this (I did) just gives a better impression of your business. Small things...

Mr 18/04/2013

Purchased: Headlight

Parts were spot on, but found it hard to make communication

Communication to pay for parts took 2 days

Mr 17/04/2013

Purchased: variable timeing gear

Very helpful staff

John was very polite and helpful

Mr 06/04/2013

Purchased: Parcel Shelf

Customer service poor

Mr 25/03/2013

Purchased: Wing

Very quick refund, and good service.

Once the part arrived it turned out to be not quite compatible. HOWEVER, this is not unusual as my car is just on the cusp of a model re-vamp, and RAW spares sent me a full refund as soon as I posted back the part. Can't ask for a fairer service than th

Mr 24/03/2013

Purchased: Ignition Barrel

excellent service and part arrived next day.

excellent

Mr 22/03/2013

Purchased: Wiper Arm

Very caring and efficient seller

The seller worked hard to search for the part number of the part

Mr 14/03/2013

Purchased: ABS pump with module

good communication, especially with Rob

next day delivery would be better than 2-3 days

Mr 14/03/2013

Purchased: rear differential

Outstanding

Very good dealer

Mr 14/03/2013

Purchased: drivers door handle and lock

excellent service and quick response

i would highly recommend this Company for spare parts.

Mr 12/03/2013

Purchased: Fuel Pump

Very poor phone communication, had to lead all the way, the person on other end didn't sound interested at all. Told us part would be delivered in 3 working days. when part hadn't arrived after 3 working days we phoned to enquire only to be told it hadn't

Mr 04/03/2013

Purchased: indicator dip main beam stalk

got me what i needed, no fuss, good price

no

Mr 04/03/2013

Purchased: front bumper plate

quick, helpful and professional

no

Mr 04/03/2013

Purchased: Bumper

Rapid response to my part request and saved me lots of money

This part from a dealer would have been very expensive, good to know companies like this exist to ease the high cost of new parts !

Mr 27/02/2013

Purchased: Door Card

good quick service

Very helpful, good service, went out of there way to ensure i got the right part.

Mr 25/02/2013

Purchased: Boot Lock Set

Good service

One minor scratch and small dent otherwise ok.

Mr 18/02/2013

Purchased: Wing

took over 2 weeks for delivery

Part ordered on 29/12 arrived on 18/01 after emails and phone call to RAW. Part arrived in 2 days after last call with them. i will use them again if required

Mr 18/01/2013

Purchased: Parking Sensor

Excellent service to provide the right part

Ordered Diff for a BMW 318is (M sport) you would not believe haw many variations of differential there are for a 2008 3 series (Robert did). Anyway RAW spares had one and had it delivered within 6 days..... Robert is knowledgeable, contactable and a pleas

Mr 17/01/2013

Purchased: Differential

Phone call took quite long

Phone call took quite long

Mr 15/01/2013

Purchased: Rear Light

They got the part I needed, at a good price, within timescale.

The part was impossible to obtain locally and had been discontinued by the manufacturer. Parts Gateway enabled me to locate it and RAW Spares supplied it. The part was obviously a used one and had been partly dismantled and reassembled with a couple of sc

Mr 31/12/2012

Purchased: Radio Aerial (Electric)

Absolutely excellent, would definitely use again

They went to great lengths to find me the correct part. Many Thanks

Mr 02/12/2012

Purchased: Distributor bosh0237024012

Very quick response and delivery.

Items were difficult to find in local area, re the age of car(1992) So, i'm pleased with the service.............

Mr 23/11/2012

Purchased: Headlight

they delivered where Railway BMW autospares & BM Bitz failed

Both Railway BMW auto spares & BM Bitz both took orders from me & payment only to credit back due to not being able to supply the items required. Raw Spares delivered the exact items required but did take 7 days to deliver.

Mr 15/11/2012

Purchased: Boot/Tailgate Strut

I'm very happy about this company

I wasnt expecting to get these calipers so cheap at all, i messaged them asking if its the right calipers, they said yes. Couldnt bellieve untill i recieved them. Brilliant!

Mr 09/11/2012

Purchased: Brake Caliper

Prompt delivery of quality item. Delighted.

Ordering a second hand item of value is always a worry, but it's worth it when it fixes your problem. RAW Spares is a busy concern. Purchase is done over the phone using debit or credit card and they have to do transactions whilst dismantling cars or deal

Mr 26/10/2012

Purchased: self levelling

great to deal with

great

Mr 12/10/2012

Purchased: Rear Light

Could have been a faster delivery ie 2-3 working days as quoted instead of 7 days.

Bonnet ok had a small dent but acceptable , problem, with fitting bumper is a later model and did not fit had to use the existing damaged one light unit fitted ok .many thanks John wheal

Mr 05/10/2012

Purchased: Bonnet

Terrible telephone system, answer put you on hold (premium line) speak in a tone as if they don't give a s**t. Phoned several times given the runaround, told to phone back when no-one there 2 weeks later given a feeble excuse that three of the same thing

Mr 01/10/2012

Purchased: Wing Mirror (Electric)

Good, efficient service

Will use again

Mr 01/10/2012

Purchased: Headlight

Good, efficient service

Will use again

Mr 01/10/2012

Purchased: Headlight

very professional and know what they are talking about

good service super fast delivery

Mr 27/09/2012

Purchased: VOLVO S40 vvt pulley camshaft inlet

very professional and know what they are talking about

good service super fast delivery

Mr 27/09/2012

Purchased: VOLVO S40 vvt pulley camshaft inlet

good, well handled customer service, but wrong part

The part - while adequate was not the one I was expecting or the correct item for the model of car specified. This may be my fault in not reading the item description properly however arguably it should not have been offered for the vehicle specified abov

Mr 04/09/2012

Purchased: Glove Box Lock

Product great but communications seriously lacking.

I phoned at just after 5pm and someone took my number to call me back. They didn't call me back and after about 20 mins I called again to find an answer machine saying they were closed. No-one called the next morning so I called and was told again that

Mr 29/08/2012

Purchased: Professional cd player

excellent service

everything as promised, could not ask for more.

Mr 29/08/2012

Purchased: Steel Wheel

Ordered the engine on Monday, and was told it would be sent on Tuesday to arrive at garage on Wednesday. As I need the car desperately I had garage on standby to install it on Thursday morning. Garage called me on Thursday to tell me engine had not arriv

Mr 25/08/2012

Purchased: Engine (Diesel Complete)

WEEKS LATE (not just days) despite calling several times and headlights SMASHED into lots and lots of little useless pieces when received due to extremely CARELESS packaging. Excellent price I have to say but unfortunately really not good value at all be

Mr 20/08/2012

Purchased: Headlight

slow but correct

the parts were not dispatched for 2 weeks, an oversight. then sent asap, customers must remain patient.

Mr 18/08/2012

Purchased: Air Con Compressor

Part in excellent condition & works well but delivery tardy

Telephonist seemed more interested in another conversation that he was conducting than dealing with my call. Delivery took 8 days which is slow by standards these days. I wanted a Speedometer, I was sent the whole instrument pod so the speedometer was wel

Mr 18/08/2012

Purchased: Speedometer (Speedo Clock)

copy invoice required

Part arrived okay, all we needed was a invoice, it took nearly two months to get a copy of an invoice. After numerous phone calls and emails we finally received a phone call , very rude and abrupt. WE WOULD NEVER USE THIS COMPANY AGAIN!!!!!!! DREADFUL CUS

Mr 07/08/2012

Purchased: Gearbox (Automatic)

Knowledge of product, pleasant manner on phone

Good quality product sent.Will have no proplem recommending to other people.

Mr 29/07/2012

Purchased: relight clusters

Good service, parts as described.

Only negative is delivery was a bit slow

Mr 26/07/2012

Purchased: Door

Correct part and delivery in one day.

The part was as described and arrived the following day which is as much as anyone can ask.

Mr 24/07/2012

Purchased: Rear parcel shelf

pleased with delivery, but wrong mirror,

Hi Sent mirror back to Rob & sent pictures of my old mirror to see if you could get me second hand one with Electric cobtrol to fold mirror in als has light underneath. Look forward to hearing from Rob. Tony Hoole, 0161 456 7633. Cheers Tony

Mr 15/07/2012

Purchased: Wing Mirror (Electric)

good communication

would use again

Mr 14/07/2012

Purchased:

The part was not in the condition it was described to me and it took over a week to get to me,won't be using Raw Spares again. Mr Roberts Falkirk,Scotland

Mr 14/07/2012

Purchased: Wing Mirror Cover

very good

fast delivery good service

Mr 10/07/2012

Purchased: Solenoid Valve

Arrived quickly worked perfectly - saved loads!

Although the part was for a black X5 it was a simple matter to get the internals out and fit to the original silver painted hand grip and refit - work perfectly thanks Original part from BMW was quoted at over nearly 4 times the price.

Mr 02/07/2012

Purchased: Boot Lock/Release Button (External)

Helpful and quick

Purchased love box complete - good price and service.

Mr 12/06/2012

Purchased: Glove Box Door

very happy with the service

will use u again

Mr 07/06/2012

Purchased: Rear Light

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