270 reviews on partsgateway.co.uk
Seller Profile
RAW Spares
RAW spares is a small, professional, independent Volvo/ BMW service centre and parts store based in Surrey.
We specialise in the supply of used & new Volvo/ BMW spares and providing quality servicing.
We have been in business for 14 years, over which time we have grown to our present size.
Our staff a...
RAW spares is a small, professional, independent Volvo/ BMW service centre and parts store based in Surrey.
We specialise in the supply of used & new Volvo/ BMW spares and providing quality servicing.
We have been in business for 14 years, over which time we have grown to our present size.
Our staff are knowledgeable, friendly and very professional. We pride ourselves on providing a prompt service at a fair price - our range being comparable with a main dealer, just more affordable!
Rapid, reliable nationwide delivery is available, or you may prefer to collect from our premises. We also ship parts worldwide.
We offer 90-days warranty on our used parts for your peace of mind, and accept all major credit & debit cards.
Other specialist services we provide include MOT testing, upgrades, body repairs as well as a Full Parts Fitting service.
If you wish to dispose of your Volvo or BMW, we can arrange for its removal. We also buy quality used Volvos & BMW's for breaking - please contact us for a quote.
We are always happy to provide expert advice, and look forward to being of assistance soon.
55 Union Road
Croydon
Surrey
CR0 2XW
Tel 1: 0208 684 9353
Tel 2:
RAW Spares Reviews
Very helpful and good value including delivery.
Good parts and delivery. Could improve communications. Satisfied in general with car. Please accept these comments as enough feedback in this instance. thank you.
Anonymous - 01/10/2015
Purchased: OFF SIDE DOOR MIRROR
Very pleased with purchase, excellent service
Goods as described fitted in car and working excellent value would use this seller again and would recommend
Anonymous - 29/12/2014
Purchased: Window Regulator
good service once identified correct part
only reply with available matching colour part. Local breakers cheaper but pot-luck on colour.
Anonymous - 15/12/2014
Purchased: driver door
very professional, courteous service
good quality parts at reasonable prices delivered promptly a pleasure to deal with
Anonymous - 18/11/2014
Purchased: Wing
Good service!
Huge savings from other quotes received! What it's all about, pleasure to deal with the staff who were friendly and helpful. One drawback, delivery! Did not arrive on day scheduled was 1week late
Anonymous - 13/11/2014
Purchased: space saver spare wheel
engine over two weeks late, we have fitted this unit and it is not running correctly we are taking it to bmw for timming check
paul norris - 12/09/2014
Purchased: Engine
Great service
Part arrived on time and worked perfect would defiantly use again.
Anonymous - 24/06/2014
Purchased: cassette for panoramic roof
Brilliant!
The part was really cheap and you delivered to my door.
Anonymous - 29/05/2014
Purchased: Headlight Lens
Excellent Customer Service.
They hand delivered the item to home and very polite and friendly. Excellent customer service. Haven't fitted the part yet, but hopefully all will work fine. I'd not hesitate to buy from them.
Anonymous - 14/05/2014
Purchased: Near Side Door catch
Good price, prompt delivery. Not yet fitted.
x
Anonymous - 02/05/2014
Purchased: windscreen wiper motor
great service
excellent service, just wish they phoned me before cutting the internal fuel tank wires to remove the fuel pump!
Anonymous - 28/04/2014
Purchased: Fuel Tank
The package arrived and it was completely ripped apart! On inspection of the part it was also damaged when I was assured it was in like new condition, very disappointed with the service and I will be returning the part for a full refund of my money!
Anonymous - 07/04/2014
Purchased: Rear Light
Does what it says on the tin!!!
Efficient,helpful and friendly, what more can I say.
Anonymous - 26/03/2014
Purchased: Tailgate
Right product. Right Service. Right Price. Delivered Safely
The Contact Lewis was very helpful and understood very well the queries made about the product full marks
Anonymous - 21/03/2014
Purchased: Near side front headlight Unit complete
DAMAGED ITEM SENT BUT ISSUE RESOLVED
DAMAGED HEADLAMP SENT INFORMED SELLER, SELLER SAID THEY HAD SENT ANOTHER BUT HAD NOT! PHONED SPOKE TO SOMEONE ELSE WHICH I HAD TO FIND THE SOLUTION TO THE ISSUE BUT SELLER DID COMPENSATE
Anonymous - 27/01/2014
Purchased: Headlight
good, prompt service, would use again
part was as i had ordered, no problems
Anonymous - 26/01/2014
Purchased: Fuel Tank
Very good service, item was in perfect condition.
They fond the exact part that I was looking for, as it was rare part to find and other dealers offered wrong item.
Anonymous - 26/12/2013
Purchased: Door lock with motor actuator
Hard work to get it right
Despite several phone calls and uncertainly as to if the part was in stock and sending pictures of the headlamp the wrong headlamp was dispatched. Upon notification the correct unit was then sent
Anonymous - 10/12/2013
Purchased: N/S headlamp unit
Wrong Part
Totally hopeless service, long delay sending part only to send incorrect part despite me sending photos of the correct one. I've been promised a call from the boss on numerous occasions re a refund but still waiting. Will never use again.
Anonymous - 21/11/2013
Purchased: Exhaust Manifold
Dealer Response: Apologies, I agree we made a hash of things - not an excuse, but fault mainly due to my newly appointed apprentice.
Pleasant enough to deal with, initially incorrect part replaced in a couple of days
initially incorrect part received however replaced without any quibbles after a couple of chase -ups. Had I been in a hurry would have been very irate. Need to jack up efficiency and communication.
Anonymous - 26/10/2013
Purchased: VVT Pulley
Helpful and efficient in sending goods quickly.
This is the first time I have used a site like this, looking for headlights for our car, very simple to use, my query before I purchased was answered quickly, the lights arrived very quickly in time for our local garage to do the fitting, they are fine, n
Anonymous - 24/10/2013
Purchased: Headlight
and wrong part
Oil filter housing on engine was leaking oil upon assembly; Had specifically requested that engine included sump, but wrong sump on engine!
Anonymous - 21/10/2013
Purchased: Engine
good service.
Once I got in touch with the right person it was straight forward, the parts came on the day promised
Anonymous - 14/10/2013
Purchased: rear wiper motor
Good quatity part
Hard to get a good radiator secondhand, but it was good as new, Thanks
Anonymous - 10/10/2013
Purchased: main water radiator
Professional and helpful - Recommended
Next day delivery for a front wing was on time, and well wrapped against damage.
Anonymous - 27/09/2013
Purchased: Wing
found what I needed quickly
I thought the cause was lost as the part I needed was discontinued but it was a quick and easy service to get what I needed, second hand.
Anonymous - 25/09/2013
Purchased: piston
Reasonable delivery considering it was over bank holiday.
The telephone responses indicate a need for some customer service training. I rang twice, and was told both times the man who deals with that is not here. There was no offer to ring me back. Once I placed the order, delivery was ok.
Anonymous - 04/09/2013
Purchased: bmw e39 throttle assembly
Excellent
Will use again
Anonymous - 15/08/2013
Purchased: Window Motor
All as promised
Well packaged
Anonymous - 13/08/2013
Purchased: Space Saver Wheel
Very helpful
Mix up with the headlight type but all sorted out in a proffessional manner.
Anonymous - 24/07/2013
Purchased: Headlight
very polite, excellent service
very helpful sent right away
Anonymous - 19/07/2013
Purchased: abs controller part no;9162675
Excellent
Provided exactly the part required within 24 hrs for a fraction of the price quoted by the BMW Dealer
Anonymous - 11/07/2013
Purchased: Wing Mirror
on time on price all good
nice people good coms
Anonymous - 09/07/2013
Purchased: 5HP19 AUTO BOX
Good, friendly helpful service
The part was in good working condition but unfortunately was not suitable for this model.
Anonymous - 26/06/2013
Purchased: boot switch opener
We got there in the end!
1st set of reflectors in the lights were not fit to pass the MOT which I stressed both by email and on the phone was the only reason for the replacement. It took a week to find another pair that were good enough, just. To their credit they did find replac
Anonymous - 25/06/2013
Purchased: RHD and LHD HEADLIGHTS
bit slow on delivery but part fine
i would definetly use them again but wish you could order on line
Anonymous - 23/06/2013
Purchased: siren module
Best prices, brilliant service & great communication - wonderful
Young John on the Phones could not have been more helpful, the light arrived incredibly quickly and beautifully wraped and protected. Sadly there was an undiscovered problem not RAW's fault. They have been looking for another light for me ever since and
Anonymous - 19/06/2013
Purchased: Rear Light Lens
Exactly what I needed!
Thank you!
Anonymous - 17/06/2013
Purchased: Steering Column
excellent
Friendly fast efficieservice
Anonymous - 12/06/2013
Purchased: Headlight
Very bad part and customer serivice
Called once was told gonna be called back and wasnt, had to call a numerous times and part arrived not told as described. Very poor serivce!
Anonymous - 10/06/2013
Purchased: Alloy Wheels
Very satisfied - will use service again
Asked questions to determie exact part required and dispatched accordingly. Part was well packaged and arrived quickly - Thanks
Anonymous - 06/06/2013
Purchased: CAM Cover
very good
1987 part in working order from south England to Glasgow in three days
Anonymous - 05/06/2013
Purchased: exterior boot handle/number plate light
very slow but good unit in the end
they replaced a bad engine they had supplied but took weeks to send it but when it arrived it was a good one
Anonymous - 04/06/2013
Purchased: Engine (Petrol Complete)
very good service, happy to deal with them again
very quick and first class service
Anonymous - 30/05/2013
Purchased: Fuel Tank
Very pleased with my parts!!
Extremely efficient, delivered on time and in good condition. The part was exactly as quoted in terms of price plus P&P. Will certainly recommend RAW Spares!! Thank you again
Anonymous - 24/05/2013
Purchased: Rear Windscreen wiper motor
Good Service - Happy to use again
Obviously a busy man. Took time to send me pictures of the wheels I wanted to buy. The price was right and delivery was good.
Anonymous - 20/05/2013
Purchased: 18inch alloy wheels
5 star
part was very good condition
Anonymous - 16/05/2013
Purchased: os front wing
Good service after initial problem
No more to say good as can be
Anonymous - 13/05/2013
Purchased: IGNITION BARREL HOUSING
Excellent knowledge of what was required
No quibble return procedure so I have no hesitation in using them again.....in fact I will use them again simply on the saving I made!!
Anonymous - 28/04/2013
Purchased: Occupancy sensor
Got what I wanted, great service and quick too
GREAT SERVICE
Anonymous - 23/04/2013
Purchased: Rear Light
Very helpful service thanks.
Item really carefully wrapped thanks. Could have been wiped it over before sending just to make it look a bit more presentable on arrival. Not that I couldn't do this (I did) just gives a better impression of your business. Small things...
Anonymous - 18/04/2013
Purchased: Headlight
Parts were spot on, but found it hard to make communication
Communication to pay for parts took 2 days
Anonymous - 17/04/2013
Purchased: variable timeing gear
Very helpful staff
John was very polite and helpful
Anonymous - 06/04/2013
Purchased: Parcel Shelf
Customer service poor
Anonymous - 25/03/2013
Purchased: Wing
Very quick refund, and good service.
Once the part arrived it turned out to be not quite compatible. HOWEVER, this is not unusual as my car is just on the cusp of a model re-vamp, and RAW spares sent me a full refund as soon as I posted back the part. Can't ask for a fairer service than th
Anonymous - 24/03/2013
Purchased: Ignition Barrel
excellent service and part arrived next day.
excellent
Anonymous - 22/03/2013
Purchased: Wiper Arm
Very caring and efficient seller
The seller worked hard to search for the part number of the part
Anonymous - 14/03/2013
Purchased: ABS pump with module
good communication, especially with Rob
next day delivery would be better than 2-3 days
Anonymous - 14/03/2013
Purchased: rear differential
Outstanding
Very good dealer
Anonymous - 14/03/2013
Purchased: drivers door handle and lock
excellent service and quick response
i would highly recommend this Company for spare parts.
Anonymous - 12/03/2013
Purchased: Fuel Pump
Very poor phone communication, had to lead all the way, the person on other end didn't sound interested at all. Told us part would be delivered in 3 working days. when part hadn't arrived after 3 working days we phoned to enquire only to be told it hadn't
Anonymous - 04/03/2013
Purchased: indicator dip main beam stalk
got me what i needed, no fuss, good price
no
Anonymous - 04/03/2013
Purchased: front bumper plate
quick, helpful and professional
no
Anonymous - 04/03/2013
Purchased: Bumper
Rapid response to my part request and saved me lots of money
This part from a dealer would have been very expensive, good to know companies like this exist to ease the high cost of new parts !
Anonymous - 27/02/2013
Purchased: Door Card
good quick service
Very helpful, good service, went out of there way to ensure i got the right part.
Anonymous - 25/02/2013
Purchased: Boot Lock Set
Good service
One minor scratch and small dent otherwise ok.
Anonymous - 18/02/2013
Purchased: Wing
took over 2 weeks for delivery
Part ordered on 29/12 arrived on 18/01 after emails and phone call to RAW. Part arrived in 2 days after last call with them. i will use them again if required
Anonymous - 18/01/2013
Purchased: Parking Sensor
Excellent service to provide the right part
Ordered Diff for a BMW 318is (M sport) you would not believe haw many variations of differential there are for a 2008 3 series (Robert did). Anyway RAW spares had one and had it delivered within 6 days..... Robert is knowledgeable, contactable and a pleas
Anonymous - 17/01/2013
Purchased: Differential
Phone call took quite long
Phone call took quite long
Anonymous - 15/01/2013
Purchased: Rear Light
They got the part I needed, at a good price, within timescale.
The part was impossible to obtain locally and had been discontinued by the manufacturer. Parts Gateway enabled me to locate it and RAW Spares supplied it. The part was obviously a used one and had been partly dismantled and reassembled with a couple of sc
Anonymous - 31/12/2012
Purchased: Radio Aerial (Electric)
Absolutely excellent, would definitely use again
They went to great lengths to find me the correct part. Many Thanks
Anonymous - 02/12/2012
Purchased: Distributor bosh0237024012
Very quick response and delivery.
Items were difficult to find in local area, re the age of car(1992) So, i'm pleased with the service.............
Anonymous - 23/11/2012
Purchased: Headlight
they delivered where Railway BMW autospares & BM Bitz failed
Both Railway BMW auto spares & BM Bitz both took orders from me & payment only to credit back due to not being able to supply the items required. Raw Spares delivered the exact items required but did take 7 days to deliver.
Anonymous - 15/11/2012
Purchased: Boot/Tailgate Strut
I'm very happy about this company
I wasnt expecting to get these calipers so cheap at all, i messaged them asking if its the right calipers, they said yes. Couldnt bellieve untill i recieved them. Brilliant!
Anonymous - 09/11/2012
Purchased: Brake Caliper
Prompt delivery of quality item. Delighted.
Ordering a second hand item of value is always a worry, but it's worth it when it fixes your problem. RAW Spares is a busy concern. Purchase is done over the phone using debit or credit card and they have to do transactions whilst dismantling cars or deal
Anonymous - 26/10/2012
Purchased: self levelling
great to deal with
great
Anonymous - 12/10/2012
Purchased: Rear Light
Could have been a faster delivery ie 2-3 working days as quoted instead of 7 days.
Bonnet ok had a small dent but acceptable , problem, with fitting bumper is a later model and did not fit had to use the existing damaged one light unit fitted ok .many thanks John wheal
Anonymous - 05/10/2012
Purchased: Bonnet
Terrible telephone system, answer put you on hold (premium line) speak in a tone as if they don't give a s**t. Phoned several times given the runaround, told to phone back when no-one there 2 weeks later given a feeble excuse that three of the same thing
Anonymous - 01/10/2012
Purchased: Wing Mirror (Electric)
Good, efficient service
Will use again
Anonymous - 01/10/2012
Purchased: Headlight
Good, efficient service
Will use again
Anonymous - 01/10/2012
Purchased: Headlight
very professional and know what they are talking about
good service super fast delivery
Anonymous - 27/09/2012
Purchased: VOLVO S40 vvt pulley camshaft inlet
very professional and know what they are talking about
good service super fast delivery
Anonymous - 27/09/2012
Purchased: VOLVO S40 vvt pulley camshaft inlet
good, well handled customer service, but wrong part
The part - while adequate was not the one I was expecting or the correct item for the model of car specified. This may be my fault in not reading the item description properly however arguably it should not have been offered for the vehicle specified abov
Anonymous - 04/09/2012
Purchased: Glove Box Lock
Product great but communications seriously lacking.
I phoned at just after 5pm and someone took my number to call me back. They didn't call me back and after about 20 mins I called again to find an answer machine saying they were closed. No-one called the next morning so I called and was told again that
Anonymous - 29/08/2012
Purchased: Professional cd player
excellent service
everything as promised, could not ask for more.
Anonymous - 29/08/2012
Purchased: Steel Wheel
Ordered the engine on Monday, and was told it would be sent on Tuesday to arrive at garage on Wednesday. As I need the car desperately I had garage on standby to install it on Thursday morning. Garage called me on Thursday to tell me engine had not arriv
Anonymous - 25/08/2012
Purchased: Engine (Diesel Complete)
WEEKS LATE (not just days) despite calling several times and headlights SMASHED into lots and lots of little useless pieces when received due to extremely CARELESS packaging. Excellent price I have to say but unfortunately really not good value at all be
Anonymous - 20/08/2012
Purchased: Headlight
slow but correct
the parts were not dispatched for 2 weeks, an oversight. then sent asap, customers must remain patient.
Anonymous - 18/08/2012
Purchased: Air Con Compressor
Part in excellent condition & works well but delivery tardy
Telephonist seemed more interested in another conversation that he was conducting than dealing with my call. Delivery took 8 days which is slow by standards these days. I wanted a Speedometer, I was sent the whole instrument pod so the speedometer was wel
Anonymous - 18/08/2012
Purchased: Speedometer (Speedo Clock)
copy invoice required
Part arrived okay, all we needed was a invoice, it took nearly two months to get a copy of an invoice. After numerous phone calls and emails we finally received a phone call , very rude and abrupt. WE WOULD NEVER USE THIS COMPANY AGAIN!!!!!!! DREADFUL CUS
Anonymous - 07/08/2012
Purchased: Gearbox (Automatic)
Knowledge of product, pleasant manner on phone
Good quality product sent.Will have no proplem recommending to other people.
Anonymous - 29/07/2012
Purchased: relight clusters
Good service, parts as described.
Only negative is delivery was a bit slow
Anonymous - 26/07/2012
Purchased: Door
Correct part and delivery in one day.
The part was as described and arrived the following day which is as much as anyone can ask.
Anonymous - 24/07/2012
Purchased: Rear parcel shelf
pleased with delivery, but wrong mirror,
Hi Sent mirror back to Rob & sent pictures of my old mirror to see if you could get me second hand one with Electric cobtrol to fold mirror in als has light underneath. Look forward to hearing from Rob. Tony Hoole, 0161 456 7633. Cheers Tony
Anonymous - 15/07/2012
Purchased: Wing Mirror (Electric)
good communication
would use again
Anonymous - 14/07/2012
Purchased:
The part was not in the condition it was described to me and it took over a week to get to me,won't be using Raw Spares again. Mr Roberts Falkirk,Scotland
Anonymous - 14/07/2012
Purchased: Wing Mirror Cover
very good
fast delivery good service
Anonymous - 10/07/2012
Purchased: Solenoid Valve
Arrived quickly worked perfectly - saved loads!
Although the part was for a black X5 it was a simple matter to get the internals out and fit to the original silver painted hand grip and refit - work perfectly thanks Original part from BMW was quoted at over nearly 4 times the price.
Anonymous - 02/07/2012
Purchased: Boot Lock/Release Button (External)
Helpful and quick
Purchased love box complete - good price and service.
Anonymous - 12/06/2012
Purchased: Glove Box Door
very happy with the service
will use u again
Anonymous - 07/06/2012
Purchased: Rear Light
Gallery